Return/Exchange Policy

Return & Exchange Policy

We want to ensure that your shopping experience with Adsdutti3 is enjoyable and satisfactory. However, we understand that sometimes things may not work out as expected. If this happens, we have a clear return and exchange process in place to assist you.

General Return & Exchange Process

Step 1: Initiate Your Return or Exchange

If you would like to request a return or exchange, please contact us at info@adsdutti3.com and include your order number.
Our customer support team will guide you through the process.

Step 2: Ship Your Product Back

Once your request is approved and we provide the return address, please send the item back within 7 days following our instructions.

We strongly recommend using a trackable shipping service, as refunds or exchanges can only be processed after we receive the returned item.

Please note that customers are responsible for return shipping costs.

Step 3: Refund or Exchange Processing

After we receive your returned item, it will be inspected within 3–5 business days.
If approved, we will issue a refund or process an exchange accordingly.

Important Notes

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Direct returns at delivery time or to a local post office without contacting us in advance will not be accepted.

When contacting us, please include “RETURN” in the subject line.

Refunds or exchanges are only issued for items that meet the conditions outlined in this policy.

If a dispute arises, please contact us directly before initiating a chargeback or third-party refund request.

Non-Refundable / Non-Exchangeable Items

We are committed to providing quality products. If you receive a defective item, we will gladly assist with a return or exchange.

However, the following are not considered quality issues and are not eligible for return or exchange:

• Sizing issues
• Change of mind
• Damage caused by use, washing, alterations, or self-repair
• Any damage resulting from improper handling

To be eligible for a return or exchange, items must be:

• Unworn and unused
• In original condition
• With original packaging and tags attached

Items showing signs of wear, washing, or alteration will not be refunded.

Replacement or exchanged items are non-refundable.

Customer Responsibility

Adsdutti3 is not responsible for failed deliveries caused by customer negligence, including but not limited to:

• Refusal to accept delivery
• Incorrect or incomplete shipping address
• Incorrect contact number or recipient name

In such cases, refunds cannot be provided.

If you notice incorrect order information, please contact us immediately at info@adsdutti3.com with your order number and correct details.

Return Timeframe

Returns must be requested within 14 days from the date you receive your item.

Please do not send returns to the sender’s address listed on the package.
To obtain the correct return address, contact us at info@adsdutti3.com.

Refund & Exchange Timeline

Once your return is received and inspected, we will process your refund or exchange within 5 business days.

You will receive:

• An email confirmation when your return is received
• A second email once your refund has been processed

Please allow up to 7 business days for the refund to appear in your original payment method.

If you have not received an update after 7 days, please contact us at info@adsdutti3.com.

Return Shipping Address

Customers are responsible for return shipping costs.

Return Address:
Room 503, Building 5
AIBICI Industrial Park
Guicheng, Nanhai District
Foshan, Guangdong
China 510168

Thank you for shopping with Adsdutti3.
We truly appreciate your support and look forward to serving you again.

Best Regards,
The Adsdutti3 Team